What personal information do we collect from the people that visit our blog, website or app?When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.When do we collect information?We collect information from you when you fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To send periodic emails regarding your order or other products and services. • To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?We do not use vulnerability scanning and/or scanning to PCI standards.We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email • Within 7 business days. We will notify the users via in-site notification • Within 7 business days. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred. To be in accordance with CANSPAM, we agree to the following: • Not use false or misleading subjects or email addresses. • Identify the message as an advertisement in some reasonable way. • Include the physical address of our business or site headquarters. • Monitor third-party email marketing services for compliance, if one is used. • Honor opt-out/unsubscribe requests quickly. • Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at • Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
From Monday to Friday, all orders confirmed before 4 p.m. (PST) are within the next business day. If you place an order on Friday after 4 p.m. (PST), Saturdays, Sundays or public holidays, it will be processed on the first business day after.
Receive free shipping on order over $50 after discounts are applied.
The shipping and handling cost for your order is based on the total weight of the order shipped via FedEx. Orders over $40+ that receive free shipping will also be shipped via FedEx.
When you place an order for an item/s online, you will receive an ‘order confirmation’ email. This is not the same as a ‘shipping confirmation’ email. With our Standard Delivery method orders are processed within 1-2 business days and are shipped within 3-5 business days. You will receive an Order Confirmation email 10-15 minutes after placing your order. If you do not receive an Order Confirmation Email, please check your Spam folder as your email service provider may have automatically moved it to this folder.
Expedited shipments will be processed and shipped up to 2 business days after the order is placed. We do our very best to get your orders to you as quickly as possible. Please don’t hesitate to contact us if you have any specific concerns.
*Orders Saturday, Sunday, or on public holidays will be processed on the first business day after.
Once you receive your shipping confirmation email, orders may take up to 5-10 business days to be delivered depending on when it is picked up, what time of the week it is, and how far away it is being sent to. Once a package leaves our warehouse, we have no control over the actual time in transit.
With USPS First Class or Priority Mail, you can expect your purchase to arrive within 2-3 business days after you receive your shipping confirmation email. Standard FedEx ground deliveries will arrive within 7 business days after you receive your shipping confirmation email. PO BOX/APO/FPO addresses are shipped with FedEx SmartPost if standard delivery option is chosen at checkout (Standard FedEx SmartPost can take up to 7+ business days, APO/FPO orders can take up to 4 weeks and are delivered by USPS).
If you have a package that has been shipped and it has not arrived with in the average delivery time period (5 to 10 days), please contact us. Please include your full name, complete shipping address and order number. A phone number, if provided, will allow us to personally contact you to resolve any issues quickly and efficiently.
Rejected packages, and packages that cannot be delivered due to incomplete or incorrect address will be returned to Wabi Whiffs. The order will be considered as cancelled. Refunds are issued and posted within 5-7 business days from the date of such return.
Return/ Refund Policy:
Returns must contain equal to or greater than 80% of product being returned. Returns that adhere to our Return Policy will be refunded the purchase price minus shipping. Customer is responsible for return shipping and we suggest return via trackable common carrier.
Returned items must be in original packaging. We are unable to process any returns that are final sale or contain pet hair/smoke/perfume etc.
All returns need to be returned within 14-days of receiving your order and shipped out before the 14-day mark is up. Returns must include the RA# that must be requested from email@example.com. Once your return is delivered to our warehouse, please allow 7 business days for your return to be processed.
Ship To Address:
Wabi Whiffs Returns
13000 South Tryon Street
Charlotte, NC 28278